Terms and Conditions
Conditions of use of the Maslike.es website services, and related domains & subdomains. Updated on 08/02/2022
These Terms and Conditions (hereinafter referred to as “Terms”) serve to govern use and access to our platform and service. They also deal with our subcontracted account managers (referred to as “Services”).
Please read the following terms carefully, it is important that they are understood.
The terms have legal value
When we use the words “Maslike”, “we”, “our” or “us” in this policy, we refer to Ozon LLP, which is the company that owns the “Maslike ” service and which connects “Account Manager”, or “farms” and “Maslike ” service and provide customers with the services illustrated in Maslike.es and related social media.
When we talk about “Services” we refer explicitly to the actions undertaken by the “Process” in relation to what is done to help you grow in your social media.
The Maslike reserves the right to modify, add or delete parts of these conditions, after informing those directly involved by e-mail, through this website or other available channels. However, customers are required to check these terms to make sure they are up to date.
The use of any of the services available on Maslike.es implies acceptance of these terms, which can be consulted at any time on this page.
If the users does not agree with these terms cannot continue using our services, if don’t agree can ask to delete user data via the form in the FAQ section, but it remains clear that if the user wants continue using the service, will automatically accept these conditions.
By using our service, you officially become a member of our community and entrust us with the management of your account.
A company, an organization or another third party, which we refer to in these Terms, is considered the “Customer”.
Each member of our community is provided with an “Account Manager”, which within and outside these Terms is intended as a third person, a subcontractor who provides Maslike Services on behalf of the Client.
An Account Manager is automatically authorized to access the Customer’s social media accounts, thus enabling the performance of the Services.
This “Account Manager” may be a third-party software managed by us or a company that subcontracts the service for us.
For you, this means:
Your customer details are discreetly accessible both by Maslike employees and third parties, subcontracted service managers, in order to improve the supplied services.
You agree to allow access to customer data at the time of registration for the use of our services under a “Contract”, which is activated at the time of registration of the customer to the service.
This Agreement ratify our commitment to provide and manage services for the Customer by delegating part of the activity to a subcontracted Account Manager.
The customer must have reached the age of majority, in Spain 18 years.
If a person under the age of 18 has provided us with his/her information without notifying a parent or person in charge, please notify us.
The customer is bound by recurring contract periods.
These Terms remain effective throughout the Customer’s billing cycle, or single order, based on the case.
If the customer started a subscription, the Customer has the right to cancel the contract with us without notice and autonomously.
The Customer is required to cancel his billing at least 48/24 hours before the next billing cycle, Otherwise the Customer is obliged to pay the last billing month prior the cancellation, as the Customer didn’t give us time to suspend the service.
Please note that deleting your social account or changing credentials does not cancel the subscription and/or doesn’t give you the right to ask refund. The cancellation must be done directly from the user area that is easily accessible via the Maslike.es website, and then change the credentials of your Instagram accounts.
The payments will be with subscription or one-time payment, depends on the package chosen, the amount due will be automatically deducted on the first day of the month and it won’t necessarily notified, having you already accepted the recurring payments.
In case you open a fraudulent dispute against us, you consent to the immediate termination of your profile; a situation verification will follow and if a lack of valid reasons will be ascertained we will issue the invoice related to the unpaid period and we will avail ourselves of our rights in legal matter for any damage suffered.
The following is to be considered as a non-exhaustive example of the applicable policy for automatic renewal services:
Assuming that on January 1st , the customer will have to pay the amount due for the period January 1st , 2016 – January 31st , 2016.
1 CASE – The customer cancels the services on January 31st : the customer will still have to pay the services provided for the periods from January 31st to February 28th 2016.
The customer will not be charged on April 30th and for the following months.
2 CASE – The customer cancels before January 30th: the customer will not pay for the periods from January 31st to February 28th 2016.
The customer will not receive any service later than January 31st.
If the purchase is one time and not a subscription, this example doesn’t apply.
The customer before, after or during the purchase is asked to provide the account information about where to activate the service.
If the account informations are incomplete/missing/wrong/with errors the customer should contact us, as soon as notice the error, using the contact module on the website Maslike.es.
Our team will review the information and, based on the status of the order, will make a decision about the specific case.
About the service and delivery:
Providing us the correct information, where to deliver the service, is a customer duty.
If the informations are not correct/accurate/clear/hidden/modified and the item is delivered to a different social-media account, we cannot be reputed as responsible of this case, and no legal action or dispute can be open against us.
If the customer didn’t provide the correct informations during the order, but sent it in a second chance may be possible that the order is already delivered and we cannot send it again, or if is not delivered we can deliver to the right link, but no refunds are allowed, as the service has been already provided or started.
Quality of services & timing of delivery are shown in each product description and may vary based on kind of product, product availability, number of orders and waiting line. After placing an order, the customer agree to wait at least 90 days as maximum term to complete the order, before asking refund, as some services may need long time to be completed.
Quality indicators like “best quality, no drop, real follower” are referring to the degree of quality of the service you may get. Real doesn’t necessary mean that the owner of the account will interact with you outside the service, or that is a user with only one account.
These terms are only referring to the quality of service delivered, where real is the best quality you can get up to 1:1 to human users using social-media.
We may also have real human follower, views and likes, but in this case will be referred to “advertising, giveaway, ads” or similar terms referring to the quality.
The service cannot be blocked, stopped or deleted after being added to the system. The service may have “instant delivery” or take up to 48h to start, on a case by case basis, during this time we cannot block, stop or delete it as is already added in the system. The full delivery may take up to 30 days.
If after 24h the service is not started the customer can contact us on “contact us” page.
The customer accepts the refund policy specified here:
Refund requests are examined on a case-by-case basis. The refund policy described in the Terms does not serve as a money back guarantee.
The delivery system of our services is completely automated: to proceed with the purchase the customer need to provide his social media account URL.
Once the payment is completed, the customer’s URL is immediately forwarder to the farm which proceeds instantaneously to deliver the order or to initiate the delivery of the order.
This means that since the purchase was made, and the customer accepted our terms, no refund can be released unless the order is not sent to the farm jet, following a system error.
The fulfillment of the service by us will not allow you to be refunded, as our service is irrevocable and non-refundable. With “fulfillment of the service” we refer, not limited to, the initialization of the profile, the first follower, views or like received and the URL of the order added in the system.
For this reason, also if the customer provided the wrong informations and the order is delivered in the wrong link/place, no refund are admitted. The customer instead can request, only for 1 time in his purchase history, to resend to the correct link, this function may be available only under specific circumstances that depends from, but not limited to, the kind of service and status of service.
If you believe that you should receive a refund, for reasons that are different from the simple desire to withdraw from the service, contact our support team with all the details of your request.
We will strive to ensure maximum equity in the contingency analysis when reviewing a refund request, but please note that refunds are usually accepted only in extreme circumstances.
Claims related to the quality of services may not involve a refund, quality is declared on product description. We suggest to our customer to try first small quantities and then, if satisfied, to order a bigger one. Claim about quality may get a new free delivery with a better quality service, if we believe the customer deserve it, or if the service previously delivered is affected by any kind of issues.
As specified in the section relating to the “Refund Policy” and the section “service and delivery”: the system of purchasing and supplying services is completely automated, thanks to the immediate system of the farms to which Maslike.es refers as a broker.
For this reason, once the service has been purchased, and the customer URL added in the system, it is not possible to interrupt the delivery.
The customer agree to wait up to 90 days before opening a claim regarding the service speed, as the speed may change due to, but not limited to, queue of orders, social media platform limits, server limits, farm limits, quantity of account limits.
As previously specified, we advise users to make purchases of smaller quantities before proceeding with purchases of larger quantities, in order to test the quality and speed of the services.
The customer accepts the limitation of responsibility
The services provided through Account Manager on behalf of Maslike will not be considered responsible towards Maslike.
Maslike.es acts exclusively as a broker between the customer and the Follower Farms.
Maslike.es does not have the possibility to verify every single account and service created and managed by the farms, therefore it does not assume any responsibility for the name and the contents contained therein.
If names, content, images, or videos disturb the user who receives them, Maslike.es will report and provide the data of the farm managing and creating accounts.
The customer should independently inquire about the terms and conditions of the social-media they are buying services for.
The Company cannot be considered responsible for any damage, such as account suspension or image deletion, decided and performed by Instagram, Youtube, Spotify or any other social media, specially if based on a violation of their terms.
Our company is providing services that may respect and not respect some Terms, is customer duty to make sure our service is allowed by the social media, otherwise is customer conscious choice to use the service in violation of some Terms, accepting any future consequences.
Maslike.es is in no way responsible for any damage your business might suffer, even if you consider our service responsible for them.
It is not possible for us to give any other guarantees given the nature of the service and the too many factors involved.
With the term “factors” we mean variables that might cause problems or damages to the account that transcend our control, considering that we will manage the account on behalf of the customer through an “Account Manager” but the customer remain free to use it. Failure by the costumer in respecting the precautions provided on this page, could cause temporary or permanent problems on the account.
In no case, achievement or type of circumstantial, consequential, punitive or other damage, including the fact that it was made, contract, illicit act or other theoretical circumstance of responsibility and criterion by the fact that the party was informed of the possibility of said damages.
The customer agrees that the service may be delayed, suspended or canceled at any time due to majeure force.
As we strive to provide the best service to satisfy our clients, unforeseeable circumstances could prevent our Account Managers from fulfilling their contractual obligations. We refer to causes of “Upper Force”, a “Force Majeure” such as natural disasters, including fires, floods, earthquakes, storms, hurricanes, other natural disasters, war, invasions, hostilities, civil war, rebellions, revolutions, insurrections, military coups, terrorist activities, suspension of electricity or telephone services. No party is responsible for such events. If the customer service has been postponed, suspended or canceled due to force majeure, both the Customer and the Company has undertaken not to consider any party responsible.
Maslike reserves the right to modify, suspend or interrupt the services even partially, including access to the database or contents. Maslike may also introduce access or service limitations, in the whole service or in a part of it, without notice and without assuming responsibility for such limitation.
If you do not accept the terms listed, please do not purchase.
The purchase of one or more services involves the automatic acceptance of the terms and conditions of this page.
The Maslike service is not affiliated or connected in any way to Instagram, Facebook and their partners.
Our “Maslike ” growth service is used exclusively for advertising, promotional and marketing purposes.
In addition to the compiling of data, it is essential to respect the indications given at the time of registration, or the rules of that social media such as not abusing this kind of services.
Our products are guaranteed for the period specified in the product description page (7, 14, 30 days), which may vary depending on the product nature.
If the delivery is canceled, resending is guaranteed. The elimination is not attributable solely to our work as social media are responsible for updating the rules, identification and removal techniques (some social networks may not allow the purchase of fake interactions, so by purchasing them the customer takes responsibility for his actions in this regard).
We are therefore not to be held responsible for any damage to the profile, we provide digital services for social networks and websites, the use made of them and therefore any consequences depend on the work of the customer in question.
Reasons for deleting the service sent may be related to the account, the use made of it, the social media, the behavior of the user with their account and also in part to the type of service purchased.
Our services are not guaranteed lifetime, unless otherwise specified, and are subject to “drop/lost/end” due to social media rules, so the customer must accept and understand the previous statements before proceeding with the purchase. Any disputes will refer to this regulation.
Services after warranty period may also fully drop, in this case we can do nothing more.
For this reason we suggest to use 30days warranty services or real quality services, this quality services may reduce the drop ratio.
Maslike team is working to reduce any drop and is changing services frequently in order to reduce the lost and maximize the quality. If customer notice that the old service they bought has been deleted for quality issues, and has fully dropped from the account, may be eligible to a new service discounted, or free, upgrade but not for 180 or more days after purchase.
Discrepancies and Agreement with the Terms
Thank you for your understanding and cooperation.
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